European consumer officials criticized Volkswagen on Tuesday for no guarantee that repairs after the Dieselgate scandal would not impact cars’ performance.
EU officials have asked the automaker to do more to compensate European consumers after it admitted to U.S. regulators in September 2015 that it had cheated on emissions tests there utilizing software installed in as many as 11 million diesel vehicles sold globally – the majority of them in Europe.
Firms from the EU’s 28 member states and the European Union executive reiterated the issues that the German auto giant has not done enough to address to a request it improve consumer information on the repairs, accelerate the process and pledge to repair any problems arising after the repair.
Actions taken by the automaker on the 8.5 million car recalls made in the bloc “so far resulted in positive developments,” the EU stated. The repair rate has nearly reached 80 percent of all impacted vehicles in Europe, it stated.
But it included that: “Volkswagen has not provided a full and clear guarantee that the update is not impacting the cars’ performance and has declined to simplify the conditions giving access to the Trust Building Measure.”
Pushing VW to confess misconduct, consumer protection authorities asked the automaker “to make it clear that the use of that particular software was illegal according to EU-law.”
“On the reason for the repair, Volkswagen is not clear enough,” they stated.
Regardless of VW’s admission of harm to clients in the United States, it states it has not broken the law in Europe and sees no requirement to offer similar compensation to consumers there.
