Top honors for Mercedes-Benz in German study. A first for a non-Japanese brand

by Alex

Mercedes Benz has added a new feather to its cap when they were judged as the vehicle with top ownership satisfaction. Never before has this credit been received by any other company than ones in Japan. It was Toyota, Honda and Daihastu that has been bagging this honor since 2002 to 2009. The award is judged by JD Power and Associates.

Mercedes picked up 838 points out of the total of 1000 points during the 2010 survey that was carried out and published on June 24. Quality, reliability and appeal were the factors that Mercedes ran away from others in point scoring. Cost of the vehicle as well as after sales service satisfaction were the other aspects that was judged in this survey.

The senior manager of J.D. Power and associates, Martin Volk stated about the ranking as “requires an in-depth understanding of customer expectations and how to implement targeted improvement measures aimed at minimizing deficiencies in terms of the product and dealer service.”

He also added that for Mercedes-Benz owner’s reputation of the company for quality and reliability has been a major factor in their decision to purchase this car. For owners to be happy about their purchase their expectations needs to be surpassed by the company and this has been done by Mercedes is what Volk said the survey and ranking had brought out.

Mercedes C was ranked as the best compact executive car and in the sports car segment it was the CLK. Second place went to BMW and Dacia with both collecting 836 points. Next came Mazda and Nissan with 831 points.

Source: 4wheelsnews

You may also like

Leave a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

SpeedLux

SpeedLux is a high-authority automotive blog providing the latest automotive news and reviews. SpeedLux covers everything related to cars, bikes, and motorcycles, from news and reviews, to troubleshooting guides, tips and tricks, and more. SpeedLux was born in 2009 and we have over 20,000 articles published on our blog. We thank all our readers, as well as our partners, without whom we could not have reached this level.

Subscribe

©2009 – 2024 SpeedLux – Daily Automotive News and Reviews. All Right Reserved.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More