Many of the Honda owners awakened this morning to discover that their regular monthly car payment had actually been deducted twice from their checking account. In a declaration, the automobile firm stated the double-billing was a “payment processing error.” The problem caused many individuals customers to overdraft their account, leading to costs and a possible failure to pay other bills.
Because of the large number of clients affected (though the firm has not shared the number), Honda’s customer care phone lines have been overwhelmed. Not able to get through to a customer care representative, stressed customers have needed to Twitter and Facebook in aggravation.
Honda stated that American Honda Finance Corporation, its auto financing arm, was “working urgently to fix the problem.” A representative for AHFC apologized and said the business would “make this right for our clients”.
