Nissan announces support package for Indian dealers and customers

by SpeedLux
2014 Nissan Qashqai India

Nissan in India on Tuesday, announced support package for Nissan and Datsun dealers and customers, the automaker said in a letter to its dealers.

Dealers have been exempted by Nissan Motor India Private Limited (NMIPL) from contributing to costumer offers and/or schemes and exchange programs from their dealer margins.

In the first quarter of the current financial year, the automaker has decided to provide structural support to manage fixed expenses, together with paying sales incentives based on per unit volumes with no relation to targets.

For parts incentives of fourth quarter financial year 2019-20, March 2020 target achievement will be put at 50 percent, besides a waiver of “express service establishment” qualifier.

“The current situation calls for unrivaled preparedness to make sure the continuity of our services towards the customer,” said Rakesh Srivastava, Managing Director of NMIPL.

“As a customer-centric organization, we are launching key measures to immediately address your challenges including improving your cashflows,” Srivastava said.

To deal with the inventory financing, 30 day average credit-free period has been given for the coronavirus lockdown duration and NRFSI supported retail finance program for “Zero Mile” vehicles.

Furthermore, to improve cash flows, pending corporate claims, warranty claim disbursements, parts and claims incentive payouts for quarter four financial year 2019-2020 raised by dealerships on or before March 31, 2020 will be processed during the month of April 2020.

The letter also said that once the automaker restarts its operations, it will consider upward revision of warranty labor rates and increase the timeline for warranty claims submission.

As for customers, the automaker will extend the vehicle’s standard warranty, extended warranty or free service by one month from the date of operation together with offering emergency roadside assistance services during lockdown.

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